You know the ones! Each time you call a company for any reason the phone is answered by a robot! You are then given the option of pushing 1 for English or 2 for Other Language. THEN the fun begins. And I say fun only because I would be banned from the internet for the rest of my life and the next 5 lives if I ever said the things that go thru my mind and sometimes trip out across my tongue when I have to deal with these robots. “Please choose from the following options” never seems to cover the option I’m calling about. And has anyone ever noticed they NEVER give the option of speaking to a representative? It takes hours of frustration and begging and nearly selling my soul to finally get across to the robot that when I’m saying “I want to speak to a representative”, what I actually mean is “I WANT TO SPEAK TO A REPRESENTATIVE”.
I’ve spent the past month having this argument with my cable company over the WiFi in my apartment. Each time I call I am informed “We don’t show an outage in your area”. I tell them there is no outage in my area, just in my apartment, and they inform me that they don’t understand my answer — because it isn’t one of their programmed options! Of course it isn’t. It would take hours to listen to all of the possibilities if they were all programmed in, so why not just a single “What is your problem?” and let you explain? Or “how can we direct your call?” But that would probably require human interface and that is asking too much in this day and age of computers and robots. Hmmm, I wonder what would happen if I just bark the next time? Unfortunately, I’m sure there will be a next time.
Maybe I should start answering my own phone that way — at least the spam calls I am receiving on a minute by minute basis lately. “You have reached the telephone of so and so. If you are calling about health products push 1 now. If you are a political party, push 2 now. If you are calling to sell something that was not ordered, push 3 now. If you are a nosy neighbor calling to complain about the noise, pust 4 now. If you are still on the line just hold for as long as you like and maybe the call will be answered in the near future. I suggest you don’t hold your breath while waiting though.”
MY three kids a few years ago! Sometimes I think it would be nice if we could go back to those simple days again. No robots back then.
Y’all have a good week!